Karcher Outlet Reviews

If I could give these people 0 stars I would. Bought a refurbished electric wipe mop. Arrived with no box. Assembled it and charged it but it doesn’t get any water to the rollers. Went back to their site to arrange a return. Last thing it said was put the returns paperwork in with the item. There was no paperwork with it so nothing I could put in.

Trying to contact them is nigh on impossible.

Wouldn’t touch them with a barge pole! Abysmal service

I purchased a refurbished K3 power and T5 racer. Delivery was as stated, around 5 days. The karcher was like new, very impressed....but, the box had been badly damaged in transit, I contacted customer services, and a replacement part was sent out to replace a damaged o'ring/hose, unfortuntately, it was never received, again, I contacted customer services to belatedly inform them that the racer had a missing extension pole,this was sent quickly, eventually I received it but it had been delivered to another address. I can't fault the product or the service I have received, but sorry, the delivery handled by DHL has been ABYSMAL!! 3 attempted deliveries and 100% failure rate, how very disappointing.

I bought a K5 power washer on the 18/01/23, it arrived very quickly, But on arrival one wheel was damaged, I called the company up. told what was wrong , They sent me the part ii needed next day on the 20/01/23 , All in all great prices great service. thank you

What a badly run outfit, I ordered a jet washer 5 days ago and cancelled within 10 minutes as well overpriced, purchased a brand new karcher with all the accessories a lot cheaper online,had 2 confirmation emails, of cancellation, 5 days later told can't be cancelled, you can't make it up!! UPDATE, still not been refunded!!!

Purchased a SC2 7 months ago and the lid has seized shut, only used the thing a handful of times.

As they only offer a 6 month warranty, I saved £60 on the item buying refurbished but now left with nothing. Will be avoiding in the future if this is the level of refurbishment!

Ordered a K2. Quick delivery, I'll give them that.
First one was faulty, leaking water everywhere. Replacement arrived missing the hand gun.
This is the 2nd weekend I've had to change plans. I won't be ordering again.

Bought a wd5 for my husband for the car and outside jobs. My only moan is that the dust bag doesn't have a zip for easy emptying you would think at the price and other hoovers have been doing this for years it would be easier to empty without having to put your hand into the bag to do this apart from this it is a fantastic machine

Just purchased the W5 wet & dry, on recommendation of our Niece, it's life changing for us pair of a certain age, made light work of vacuuming artificial grass, and sucking up millions of pine needles, leaves etc. Best buy for a long while. And easy to clean.☺thanks Karcher.

Bought a window vac. It leaked on first use and the leak has eventually killed it. I would recommend NOT buying the reconditioned units from this outlet as they are only slightly less expensive and the six months warranty demonstrates the LOW CONFIDENCE they have in their reconditioned products

I bought a reconditioned K4 pressure washer 10 months ago. Watch out because their warranty is only 6 months which I hadn't realised before I bought it (I'd assumed 12 months). I used it 3 times and it's now broken - water gushing out of the unit.
So I will not be a returning customer and would advise others to be cautious around buying from them. Buy cheap, buy twice as they say...

Great service. Fast shipping and the condition of the product was first class. Would really struggle to find a bad thing to say about them, highly recommended.

I see a lot of bad reviews on here, but it feels like a lot them must have been dealing with a different company! I can only talk from my experience, but I wonder if some people didn't fully understand that it is not a brand new product they have bought

i purchased the eco bundle form outlet store saving
£100.00 pounds it was well boxed condition had a
couple marks light still looked brand new i found the
hose could of been longer easy to tangle very easy
to use with no trouble pleased with my pressure
washer i found the customer service good as my
order had missing items out of stock taken a lot of
emails to customer service they emailed back next
day sorted out in no time i would recommend the
outlet to any one wanting a pressure washer

Ordered a refurbished K5, however it arrived broken. There was no hose clamp on the connection between the high pressure hose and the K5 body, so as soon as it is turned on it obviously falls off. Not only this, but the on/off button had also fallen off and was in the bottom of the box.

Clearly not much quality control for a refurbisher. Will stick with buying new going forward.

Initially complained about delivery time without realising I'd not accounted for bank holiday and hadn't read delivery details in full. Wrote complaint and received dispatch confirmation shortly after thinking I'd allowed an extra day when in fact I was bang on the 5th working day. Goods should be delivered tomorrow! Don't forget about bank holidays when ordering things it might cost you money...

Customer service not the best. K3 returned due to small metal pieces blocking nozzle. Karcher arranged collection, but no tracking or receipt left by courier. Have had no correspondence to say if washer has been received or if it's been repaired/replaced. If it goes missing who's liable ? Can't call them as no number on site. Emails not answered.